We do our best to make sure your order is correct and exactly what you want. If for some reason we made a mistake or you need to change your order, here is our return policy. If you have any questions please call us at 406-209-8840. Customer satisfaction is very important to us.
- Unless noted at purchase, all merchandise purchased from Icon Archery may be returned for a replacement or refund (excluding shipping charges) within 30 days of delivery.
- All return shipments must display a Return Authorization Number printed clearly on the outside of the package.
- To obtain a Return Authorization Number, please call 406-209-8840.
- Returns must be unused, in new condition, and in the original sealed manufacturer's packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools, manuals, warranty cards, registration information, etc.).
- Special or personalized orders, close-outs, specials, software, books, CD's, 'cut arrows/shafts, etc. may not be returned under any circumstance other than to replace an item due to defective product.
- Our acceptance of a UPS/USPS package does not constitute approval of a returned item. Approval of returned merchandise is at the sole discretion of Icon Archery as to the item's condition and ability to be returned.
- Returns received after 30 days will carry a 20% restocking fee.
- Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear.
- Icon Archery reserves the right to refuse the return of any product that is used, damaged or un-sellable for any reason.
- Return shipping will only be refunded in the event of an error made by Icon Archery. All COD's sent to Icon Archery will be refused and returned to sender.